14 search results - page 1 / 3 » Training... A Key to Better Help Desk Consultants |
SIGUCCS
2000
ACM
13 years 9 months ago
2000
ACM
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
SIGUCCS
2004
ACM
13 years 10 months ago
2004
ACM
Communities of practice are not a new idea, but they are being looked at more closely as an important tool for learning and mastering knowledge challenges. Communities of practice...
SIGDOC
2009
ACM
13 years 11 months ago
2009
ACM
Users of help systems often complain that they do not find them useful; while they still use help at least occasionally, they resort to other problem-solving strategies. In this p...
SIGUCCS
2003
ACM
13 years 9 months ago
2003
ACM
This paper intends to present the challenges and opportunities encountered in technology training at small institutions using Trinity University as a case in point. During the cou...
SIGUCCS
2006
ACM
13 years 10 months ago
2006
ACM
Figuring out the best way to communicate with and serve students is one of the paramount challenges facing library and technology organizations today, including Bucknell Universit...