In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Development of a wide spread project intended to teaching Computer Science, integrating a considerable number of students all over a country with big geographical extension and sc...
For certain disable persons unable to communicate, we present a palliative aid which consist of a virtual pictographic keyboard associated to a text processing from a pictographic...
Content delivery networks have evolved beyond traditional distributed caching. With services such as Akamai's EdgeComputing it is now possible to deploy and run enterprise bu...
Unexpectedly, the widespread availability of very very high speed (Broadband) bandwidth into communities and within large centres has become not only a long-term possibility but a...