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CHIMIT
2007
ACM
13 years 8 months ago
Integration and organization of information for display
poster we present several methods for abstracting data into information and then integrating and organizing it for the purpose of display. We use an example from analysis of pilot...
Asaf Degani, Michael G. Shafto, Leonard Olson
CHIMIT
2007
ACM
13 years 8 months ago
Design guidelines for system administration tools developed through ethnographic field studies
Information Technology system administrators (sysadmins) perform the crucial and never-ending work of maintaining the technical infrastructure on which our society depends. Comput...
Eben M. Haber, John H. Bailey
CHIMIT
2007
ACM
13 years 8 months ago
Activity-based management of IT service delivery
Growth, adaptability, innovation, and cost control are leading concerns of businesses, especially with respect to use of information technology (IT). Though standards such as the ...
John H. Bailey, Eser Kandogan, Eben M. Haber, Paul...
CHIMIT
2007
ACM
13 years 8 months ago
Supporting expertise awareness: finding out what others know
This paper presents an innovative approach to solve the problem of missing transparency of competencies within virtual organizations. We based our work on empirical studies to cop...
Christian Dörner, Volkmar Pipek, Markus Won
CHIMIT
2007
ACM
13 years 8 months ago
Looking for trouble: understanding end-user security management
End users are often cast as the weak link in computer security; they fall victim to social engineering and tend to know very little about security technology and policies. This pa...
Joshua B. Gross, Mary Beth Rosson