Activity-based management of IT service delivery

Growth, adaptability, innovation, and cost control are leading concerns of businesses, especially with respect to use of information technology (IT). Though standards such as the Information Technology Infrastructure Library (ITIL) offer the potential for cost savings through the use of formal processes and best practices, such top-down approaches tend to be either highlevel

• Type: Conference
• Year: 2007
• Where: CHIMIT
• Authors: John H. Bailey, Eser Kandogan, Eben M. Haber, Paul P. Maglio
• Keywords: CHIMIT 2007, Human Computer Interaction, Information Technology, Service Delivery, Unstructured Work Activities