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SIGUCCS
2004
ACM
13 years 10 months ago
2004
ACM
The Princeton University Help Desk KnowledgeBase (KB) is a searchable online information system that publishes Princetonspecific computer solutions to better serve the University ...
SIGUCCS
2004
ACM
13 years 10 months ago
2004
ACM
Communities of practice are not a new idea, but they are being looked at more closely as an important tool for learning and mastering knowledge challenges. Communities of practice...
SIGUCCS
2004
ACM
13 years 10 months ago
2004
ACM
This paper explains two projects dealing with spam recently completed at Iowa State University (ISU). The first project was undertaken by a team composed of members of the campus ...
SIGUCCS
2004
ACM
13 years 10 months ago
2004
ACM
There are always more labs and other things to attend to than available bodies to watch over said pesky details. How can we keep an eye on the ever-present large and small events ...
SIGUCCS
2004
ACM
13 years 10 months ago
2004
ACM
In June 2003, Lehigh University embarked on an experiment to present incoming freshmen with an online pre-orientation experience using the SCT Luminis 3 Portal environment. Three ...