AIMS
2010
Springer
13 years 6 months ago
2010
Springer
Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT ...
DSOM
2007
Springer
13 years 11 months ago
2007
Springer
This paper deals with the Change Management process within IT Service Management. Change Management includes several activities, some of which need to evaluate the risk exposure as...
IEEESCC
2009
IEEE
13 years 11 months ago
2009
IEEE
In recent years, IT Service Management (ITSM) has become one of the most researched areas of IT. Incident Management and Problem Management form the basis of the tooling provided ...