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    AIMS
    2010
    Springer
    160views Computer Networks» more  AIMS 2010»
    Model-Driven Service Level Management
    13 years 6 months ago
    Model-Driven Service Level Management
    Download  ctp.di.fct.unl.pt
    Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT ...
    Anacleto Correia, Fernando Brito e Abreu
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