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SIGUCCS
2000
ACM
9 years 5 months ago
Training... A Key to Better Help Desk Consultants
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
Anna Maria Perez, Andrea J. Moore
SIGUCCS
2004
ACM
9 years 7 months ago
Communities of practice: dare to share the knowledge
Communities of practice are not a new idea, but they are being looked at more closely as an important tool for learning and mastering knowledge challenges. Communities of practice...
Debbie Mojta
books