52 search results - page 10 / 11 » A Redesign Framework for Call Centers |
CIKM
2007
Springer
13 years 11 months ago
2007
Springer
We consider the problem of document indexing and representation. Recently, Locality Preserving Indexing (LPI) was proposed for learning a compact document subspace. Different from...
HICSS
2003
IEEE
13 years 10 months ago
2003
IEEE
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
HUMAN
2003
Springer
13 years 10 months ago
2003
Springer
Delivered end-to-end QoS is often limited by the ineffective resource management at Internet end systems. To overcome this problem, we present a resource allocation framework tha...
ISORC
2002
IEEE
13 years 10 months ago
2002
IEEE
Object-oriented, concurrent, and event-based programming models provide a natural framework in which to express the behavior of distributed and embedded software systems. However,...
CRYPTO
2001
Springer
13 years 10 months ago
2001
Springer
We deal with the problem of a center sending a message to a group of users such that some subset of the users is considered revoked and should not be able to obtain the content of...