Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
The alignment between business processes and software is inadequately supported in conceptual modelling, although business processes are often the starting point for software devel...
: The emerging technology complex event processing can be utilized to integrate complex events into business processes and to flexibly adjust processes on changing business require...
A workflow involves the coordinated execution of multiple operations and can be used to capture business processes. Typical workflow management systems are centralised and rigid; t...
Joey Sik Chun Lam, Frank Guerin, Wamberto Weber Va...
Agents enacting business processes in large open environments need to adaptively accommodate exceptions. Work on multiagent approaches can flexibly model business processes. This...