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HICSS
2003
IEEE
214views Biometrics» more  HICSS 2003»
13 years 10 months ago
An Event Driven Approach to Customer Relationship Management in e-Brokerage Industry
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
CAISE
2006
Springer
13 years 9 months ago
Aligning Business Processes and Software Connecting the UML 2 Profile for Event Driven Process Chains with Use Cases and Compone
The alignment between business processes and software is inadequately supported in conceptual modelling, although business processes are often the starting point for software devel...
Birgit Korherr, Beate List
SIGSAND
2008
13 years 6 months ago
Modelling Complex Events with Event-Driven Process Chains
: The emerging technology complex event processing can be utilized to integrate complex events into business processes and to flexibly adjust processes on changing business require...
Jonas Rommelspacher
ESAW
2008
Springer
13 years 7 months ago
Coping with Exceptions in Agent-Based Workflow Enactments
A workflow involves the coordinated execution of multiple operations and can be used to capture business processes. Typical workflow management systems are centralised and rigid; t...
Joey Sik Chun Lam, Frank Guerin, Wamberto Weber Va...
ATAL
2007
Springer
13 years 11 months ago
An event-driven approach for agent-based business process enactment
Agents enacting business processes in large open environments need to adaptively accommodate exceptions. Work on multiagent approaches can flexibly model business processes. This...
Payal Chakravarty, Munindar P. Singh