1330 search results - page 4 / 266 » An interactive service customization model |
ICEXSS
2010
13 years 25 days ago
2010
This paper proposes an approach for evaluating the relationship with a customer, leading to the creation of a Customer Intimacy Grade (CIG), across multiple levels of granularity: ...
IJEB
2008
13 years 6 months ago
2008
: Communication services are currently confronted with large changes due to the price erosion of services and the entry of new service providers. The gap has been filled with diffe...
HICSS
2009
IEEE
14 years 23 days ago
2009
IEEE
The effective management of a service organization requires measuring system performance on many attributes. Customer waiting time is inherent to nearly all service operations and...
MA
1997
Springer
13 years 10 months ago
1997
Springer
This paper presents a mobile agent approach that aims at satisfying the following requirements of open Internet-based electronic service markets: the mobile agent system should be...
SODA
2004
ACM
13 years 7 months ago
2004
ACM
We study algorithmic questions concerning a basic microeconomic congestion game in which there is a single provider that offers a service to a set of potential customers. Each cus...