25 search results - page 1 / 5 » Automated Email Answering by Text Pattern Matching |
TAL
2010
Springer
13 years 3 months ago
2010
Springer
Answering email by standard answers is a common practice at contact centers. Our research assists this process by creating reply messages that contain one or several standard answe...
CICLING
2011
Springer
12 years 8 months ago
2011
Springer
NLDB
2000
Springer
13 years 8 months ago
2000
Springer
This paper discusses the use of information extraction and natural language generation in the design of an automated e-mail answering system. We analyse short free-form texts and ...
DGO
2008
13 years 6 months ago
2008
This paper presents a new approach to identifying concepts expressed in a collection of email messages, and organizing them into an ontology or taxonomy for browsing. It incorpora...
SIGIR
2005
ACM
13 years 10 months ago
2005
ACM
We consider classification of email messages as to whether or not they contain certain “email acts”, such as a request or a commitment. We show that exploiting the sequential ...