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TAL
2010
Springer

Automated Email Answering by Text Pattern Matching

9 years 5 months ago
Automated Email Answering by Text Pattern Matching
Answering email by standard answers is a common practice at contact centers. Our research assists this process by creating reply messages that contain one or several standard answers. Our standard answers are linked to representative text patterns that match incoming messages. The system works in three languages. The performance was evaluated on two email sets; the main advantage of our email answering technique is good correctness of the delivered replies.
Eriks Sneiders
Added 30 Jan 2011
Updated 30 Jan 2011
Type Journal
Year 2010
Where TAL
Authors Eriks Sneiders
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