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KDD
2002
ACM
122views Data Mining» more  KDD 2002»
14 years 5 months ago
Customer lifetime value modeling and its use for customer retention planning
We present and discuss the important business problem of estimating the effect of retention efforts on the Lifetime Value of a customer in the Telecommunications industry. We disc...
Saharon Rosset, Einat Neumann, Uri Eick, Nurit Vat...
HICSS
2008
IEEE
165views Biometrics» more  HICSS 2008»
13 years 11 months ago
CRM and Customer Portfolio Management for E-Tailers
“Don’t put all your eggs in one basket” is common wisdom with respect to financial portfolio theory. The configuration of customer portfolios with regard to appropriate risk...
Dennis Kundisch, Stefan Sackmann, Markus Ruch
ECIS
2004
13 years 6 months ago
A conceptual model of customer value in e-commerce
Customer value is crucial in predicting customer choice in traditional consumer behavior research. However, online customer value can be different from its offline counterpart bec...
Yunjie Xu, Shun Cai
ICEXSS
2010
12 years 11 months ago
Systemic Service Design: Aligning Value and Implementation
The promise of service orientation is that it enables an organization to prosper by delivering continuous value to customers. This prosperity is of strategic value to the organizat...
Arash Golnam, Gil Regev, Julien Ramboz, Philippe L...
WSC
2007
13 years 7 months ago
Modeling and simulation for customer driven manufacturing system design and operations planning
Agility, speed and flexibility in production networks are required in today's global competition in the flat world. The accuracy of order date delivery promises is a key elem...
Juhani Heilala, Jari Montonen, Arttu Salmela, Pasi...