128 search results - page 1 / 26 » Customised Customer Support Using a Soft Computing Approach |
CIMCA
2005
IEEE
13 years 6 months ago
2005
IEEE
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
FPL
2005
Springer
13 years 10 months ago
2005
Springer
Abstract. We propose CUSTARD — CUStomisable Threaded ARchitecture — a soft processor design space that combines support for multiple hardware threads and automatically generate...
FPL
2004
Springer
13 years 10 months ago
2004
Springer
This paper presents the Customisable Modular Platform (CMP) approach. The aim is to accelerate FPGA application developraising the level of abstraction and facilitating design reus...
SKG
2006
IEEE
13 years 10 months ago
2006
IEEE
Abstract. Global distributed systems must be standards-based to allow interoperability between all of their components. While this guarantees interoperability, it often causes loca...
NLDB
2000
Springer
13 years 8 months ago
2000
Springer
This paper discusses the use of information extraction and natural language generation in the design of an automated e-mail answering system. We analyse short free-form texts and ...