The cellular industry all over the world has been witnessing very high growth rates in subscriber base in recent years. For developing countries in particular, cellular services a...
This case study discusses two related aspects that are becoming increasingly important in today’s software development practice: re-engineering of a monolithic system into a com...
The EuroMISE Center focuses on new approaches in the field of electronic health record (EHR). Among others, the structured health documentation in dentistry in the form of an EHR i...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Agility, speed and flexibility in production networks are required in today's global competition in the flat world. The accuracy of order date delivery promises is a key elem...
Juhani Heilala, Jari Montonen, Arttu Salmela, Pasi...