59 search results - page 2 / 12 » Message Classification in the Call Center |
ANCS
2007
ACM
13 years 9 months ago
2007
ACM
Session Initiation Protocol (SIP) has begun to be widely deployed for multiple services such as VoIP, Instant Messaging and Presence. Each of these services uses different SIP mes...
EUROITV
2007
Springer
13 years 11 months ago
2007
Springer
The goal of this research project is to investigate the use of technology in supporting social relationships by helping users throughout the decisional process (“What program cou...
DICTA
2009
13 years 6 months ago
2009
Abstract--Context plays a valuable role in any image understanding task confirmed by numerous studies which have shown the importance of contextual information in computer vision t...
ATAL
1999
Springer
13 years 9 months ago
1999
Springer
Abstract. This paper will discuss the internal architecture for an agent framework called DECAF (Distributed Environment Centered Agent Framework). DECAF is a software toolkit for ...
HICSS
2003
IEEE
13 years 10 months ago
2003
IEEE
To determine the important trends and issues in thousands of comments from customers and make strategic decisions about business operations, managers must go over these messages m...