Being the client's first interface, call centres worldwide contain a huge amount of information of all kind under the form of conversational speech. If accessible, this infor...
Martine Garnier-Rizet, Gilles Adda, Frederik Caill...
Searching an organization’s document repositories for experts provides a cost effective solution for the task of expert finding. We present two general strategies to expert se...
Web object is defined to represent any meaningful object embedded in web pages (e.g. images, music) or pointed to by hyperlinks (e.g. downloadable files). Users usually search for...
Text mining concerns the discovery of knowledge from unstructured textual data. One important task is the discovery of rules that relate specific words and phrases. Although exist...
Social media has become a major source of information for many applications. Numerous techniques have been proposed to analyze network structures and text contents. In this paper,...