Enterprises need to understand the impact of different types of knowledge management (KM) approaches on business strategy, and how they interact with other types of initiatives to...
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Abstract. Despite a growing body of research on knowledge management (KM) systems, many managers are still unsure how they can implement a KM system that will effectively contribut...
Mark Chun, Kiho Sohn, Priscilla Arling, Nelson F. ...
This study addresses a long-standing and wellrecognized problem in KM research, namely the lack of conceptual integration and a cumulative tradition. Knowledge management needs an...
This paper explores an ongoing conflict concerning the nature of software design. This conflict manifests itself as antagonism between managers and developers, debates about agile ...