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HICSS
2003
IEEE
124views Biometrics» more  HICSS 2003»
13 years 10 months ago
A Framework for Strategic Balancing of Knowledge Management Initiatives
Enterprises need to understand the impact of different types of knowledge management (KM) approaches on business strategy, and how they interact with other types of initiatives to...
Jan Aidemark, Håkan Sterner
CIKM
2009
Springer
13 years 12 months ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang
HICSS
2008
IEEE
180views Biometrics» more  HICSS 2008»
13 years 11 months ago
Systems Theory and Knowledge Management Systems: The Case of Pratt-Whitney Rocketdyne
Abstract. Despite a growing body of research on knowledge management (KM) systems, many managers are still unsure how they can implement a KM system that will effectively contribut...
Mark Chun, Kiho Sohn, Priscilla Arling, Nelson F. ...
HICSS
2006
IEEE
144views Biometrics» more  HICSS 2006»
13 years 11 months ago
Habermasian Inquiring System: Toward a General Framework for Knowledge Management Research
This study addresses a long-standing and wellrecognized problem in KM research, namely the lack of conceptual integration and a cumulative tradition. Knowledge management needs an...
Zining Guo, James Sheffield
DESRIST
2010
Springer
229views Education» more  DESRIST 2010»
13 years 8 months ago
Comparing Two Software Design Process Theories
This paper explores an ongoing conflict concerning the nature of software design. This conflict manifests itself as antagonism between managers and developers, debates about agile ...
Paul Ralph