—The timely and efficient management of faults that affect the quality of services delivered to customers is an important issue for service providers with respect to their busin...
It is extremely hard for a global organization with services over multiple channels to capture a consistent and unified view of its data, services, and interactions. While SOA and...
Ismail Ari, Jun Li, Riddhiman Ghosh, Mohamed Dekhi...
- This paper draws from an international research study on the strategic positioning of companies in the software and computing services industry (SCSI). It considers how outsourci...
In this paper, we present the architecture of a Business Information Analysis provisioning system, BISON. The system is built based on a functioning business information analysis ...
In the last few years there has been much interest in the delivery of software-as-a-service. The concept of the remote delivery of software by Application Service Providers (ASPs)...