A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
Electronic relationships in the context of electronic commerce and especially in the context of electronic learning and teaching are on the rise. However, besides the well known te...
This paper argues that powerful impetus exists for the realisation of a global multilateral electronic market infrastructure, as envisaged by the ebXML1 endeavour. Crucial in this...
We describe the commercial application of agents to the handling of catalogue and stock-control for the selling of books on the internet. The primary characteristic of the target ...