This paper reports on an ethnographic study of the technology-enabled behavior that took place amongst a citizen population living in a conflict zone. We interviewed 65 Iraqi citi...
Issues about the relation between information technology (IT), knowledge and organizational learning appear more critical as IT becomes an increasingly integrated part of organiza...
Purpose: The purpose of this contribution is to motivate a new, rapid approach to modeling knowledge work in organizational settings and to introduce a software tool that demonstr...
This paper explores the impact of enterprise-wide processes and technologies on group relations and exchanges. We examine the use of Customer Relationship Management (CRM) tools i...
Melissa Cefkin, Jakita O. Thomas, Jeanette Blomber...
This paper explores the critical role of conversational threads in facilitating the ongoing, distributed work of one virtual organization. In studying the electronic mail exchange...
JoAnne Yates, Wanda J. Orlikowski, Stephanie L. Wo...