HICSS
2003
IEEE
13 years 10 months ago
2003
IEEE
Electronic Customer Relationship Management (eCRM) has become the latest paradigm in the world of Customer Relationship Management. Recent business surveys suggest that up to 50% ...
FC
2004
Springer
13 years 10 months ago
2004
Springer
Abstract. Systems for the support of customer relationship management are becoming increasingly attractive for vendors. Loyalty systems provide an interesting possibility for vendo...
HICSS
2005
IEEE
13 years 10 months ago
2005
IEEE
Customer knowledge has been increasingly recognized as a key strategic resource in any company’s success. Recent studies conducted in the fields of Knowledge Management and Cust...
HICSS
2006
IEEE
13 years 10 months ago
2006
IEEE
Although customer relationship management (CRM) is currently gaining widespread popularity in several disciplines and industries, mobile medium as an element of CRM is rarely take...
WWW
2008
ACM
14 years 5 months ago
2008
ACM
Based on our field studies and consultations with field experts, we identified three main problems that are of key importance to online web personalization and customer relationsh...