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HCI
2009
9 years 8 months ago
Evaluating a Personal Communication Tool: Sidebar
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Malena R. Mesarina, Jhilmil Jain, Craig Sayers, Ty...
EMNLP
2009
9 years 8 months ago
Segmenting Email Message Text into Zones
In the early days of email, widely-used conventions for indicating quoted reply content and email signatures made it easy to segment email messages into their functional parts. To...
Andrew Lampert, Robert Dale, Cécile Paris
NAACL
2010
9 years 8 months ago
Detecting Emails Containing Requests for Action
Automatically finding email messages that contain requests for action can provide valuable assistance to users who otherwise struggle to give appropriate attention to the actionab...
Andrew Lampert, Robert Dale, Cécile Paris
EMNLP
2010
9 years 8 months ago
Exploiting Conversation Structure in Unsupervised Topic Segmentation for Emails
This work concerns automatic topic segmentation of email conversations. We present a corpus of email threads manually annotated with topics, and evaluate annotator reliability. To...
Shafiq R. Joty, Giuseppe Carenini, Gabriel Murray,...
ACSAC
2010
IEEE
9 years 8 months ago
Spam mitigation using spatio-temporal reputations from blacklist history
IP blacklists are a spam filtering tool employed by a large number of email providers. Centrally maintained and well regarded, blacklists can filter 80+% of spam without having to...
Andrew G. West, Adam J. Aviv, Jian Chang, Insup Le...
TAL
2010
Springer
9 years 9 months ago
Automated Email Answering by Text Pattern Matching
Answering email by standard answers is a common practice at contact centers. Our research assists this process by creating reply messages that contain one or several standard answe...
Eriks Sneiders
SOCINFO
2010
9 years 9 months ago
Social Email: A Framework and Application for More Socially-Aware Communications
As online social networks (OSN) attempt to mimic real life social networks, we have made progress towards using OSNs to provide us with data to allow for richer and more robust onl...
Thomas Tran, Jeff Rowe, Shyhtsun Felix Wu
JCS
2010
135views more  JCS 2010»
9 years 9 months ago
New filtering approaches for phishing email
Phishing emails usually contain a message from a credible looking source requesting a user to click a link to a website where she/he is asked to enter a password or other confide...
André Bergholz, Jan De Beer, Sebastian Glah...
INFOCOM
2010
IEEE
9 years 9 months ago
A Collaboration-based Autonomous Reputation System for Email Services
—This paper presents CARE, an autonomous email reputation system based on inter-domain collaboration. Within the framework of CARE, each domain independently builds its reputatio...
Mengjun Xie, Haining Wang
ASUNAM
2010
IEEE
9 years 9 months ago
Mining Interaction Behaviors for Email Reply Order Prediction
—In email networks, user behaviors affect the way emails are sent and replied. While knowing these user behaviors can help to create more intelligent email services, there has no...
Byung-Won On, Ee-Peng Lim, Jing Jiang, Amruta Pura...
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