Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work

No work is inherently either visible or invisible. We always "see" work through a selection of indicators: straining muscles, finished artifacts, a changed state of affairs. The indicators change with context, and that context becomes a negotiation about the relationship between visible and invisible work. With shifts in industrial practice these negotiations require longer chains of inference sentation, and may become solely abstract. This article provides a framework for analyzing invisible work in CSCW systems. We sample across a variety of kinds of work to enrich the understanding of how invisibility and visibility operate. Processes examined include creating a "non-person" in domestic work; disembedding background work; and going backstage. Understanding these processes may inform the design of CSCW systems and the development of related social theory. Key words: cooperative work, articulation work, invisible work, social informatics, requirements analysis, fem...

• Type: Journal
• Year: 1999
• Where: CSCW
• Authors: Susan Leigh Star, Anselm Strauss
• Keywords: CSCW 1999, CSCW Systems, Invisible Work, Longer Chains, Social Sciences