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Taking email to task: the design and evaluation of a task management centered email tool

9 years 4 months ago
Taking email to task: the design and evaluation of a task management centered email tool
Email has come to play a central role in task management, yet email tool features have remained relatively static in recent years, lagging behind users' evolving practices. The Taskmaster system narrows this gap by recasting email as task management and embedding task-centric resources directly in the client. In this paper, we describe the field research that inspired Taskmaster and the principles behind its design. We then describe how user studies conducted with "live" email data over a two-week period revealed the value of a task-centric approach to email system design and its potential benefits for overloaded users. Keywords Email, task management, user studies, system evaluation
Victoria Bellotti, Nicolas Ducheneaut, Mark Howard
Added 01 Dec 2009
Updated 01 Dec 2009
Type Conference
Year 2003
Where CHI
Authors Victoria Bellotti, Nicolas Ducheneaut, Mark Howard, Ian Smith
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