SLIP
2000
ACM
15 years 7 months ago
2000
ACM
155
Voted
SIGUCCS
2000
ACM
15 years 7 months ago
2000
ACM
Anyone who works with student employees knows that while it is often difficult to train sufficiently, it is of the utmost importance to have a qualified, knowledgeable staff. We w...
124
Voted
CHI
1995
ACM
15 years 7 months ago
1995
ACM
Currently, there are many hypertext-like tools and database retrieval systems that use keyword search as a means of navigation. While useful for certain tasks, keyword search is i...
139
click to vote
SIGUCCS
2000
ACM
15 years 7 months ago
2000
ACM
This paper discusses the technical and policy issues that West Virginia Network (WVNET) encountered when it expanded its statewide Internet dialup service through an outsourcing p...
134
click to vote
SIGUCCS
2000
ACM
15 years 7 months ago
2000
ACM
Knowledge Management is a necessary and integral part of an effective and successful support organization, yet it is also a buzzword that is perhaps over-hyped and over-used. How ...