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HICSS
2009
IEEE

Cyber Migration: An Empirical Investigation on Factors that Affect Users' Switch Intentions in Social Networking Sites

14 years 5 days ago
Cyber Migration: An Empirical Investigation on Factors that Affect Users' Switch Intentions in Social Networking Sites
In recent years, Social Networking Sites (SNSs) have increasingly gained popularity. With the existence of hundreds of such sites, it is not uncommon to have users switching between them. Thus retaining existing users and attracting new users is crucial to the success of an SNS. This paper frames the described phenomenon as a "cyber migration". We enlist and adapt the push-pull-mooring framework developed in migration literature to enhance the understanding of factors influencing the switching intentions of SNS users. A survey study was conducted which manifested dissatisfaction with member policy and peer influence as two central factors, alongside other findings. We recommend SNS practitioners to be more sensitive to users’ reactions to the change in member policies. Meanwhile, how to utilize peer influences to maintain and develop membership deserves closer attention. The findings are believed to increase our understanding of an interesting Internet-enabled phenomenon, ...
Zengyan Cheng, Yinping Yang, John Lim
Added 19 May 2010
Updated 19 May 2010
Type Conference
Year 2009
Where HICSS
Authors Zengyan Cheng, Yinping Yang, John Lim
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