Designing for the Dynamics of Cooperative Work Activities

CSCW seems to have a persistent problem of understanding the nature of “cooperative work”. This paper argues that this problem is a direct result of not looking at the dynamic aspects of work – i.e. that cooperative work is not one thing, but different things at different times and in different places. Based on Activity Theory the paper gives a conceptual frame for understanding the dynamics of collaborative work activities, and argues that the design of computer support should view cooperative breakdowns not as a problem but as an important resource in design. These arguments are based on empirical studies of healthcare work and the design of a computer support for planning and scheduling operations and other activities within a hospital. Keywords Cooperative work, dynamics, Activity Theory, design, healthcare

• Type: Conference
• Year: 1998
• Where: CSCW
• Authors: Jakob Bardram
• Keywords: Activity Theory, Collaborative Work Activities, Cooperative Work, CSCW 1998, Social Sciences