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JTAER
2010

Determinants of Consumers' Perceived Trust in IT-Ecosystems

13 years 10 months ago
Determinants of Consumers' Perceived Trust in IT-Ecosystems
Digital ecosystems, or IT-ecosystems (ITEs), are composed of multiple and independent entities such as individuals, organizations, services, software, and applications. Together, these elements create a number of new independent systems that operate and communicate with their own infrastructure (man to machine; machine to machine; person to person), sharing one or several missions. A better understanding of how ITEs and their interconnected components create benefits and added value for different types of consumers is of particular importance to the establishment of digital environments and to managing their resources. Considering different components of perceived trust in ITEs, we rely in this paper on a multi-dimensional framework of trust effects that includes system-centric as well as user-centric determinants of trust. Based on our conceptual model, we develop two sets of propositions. The first ones address technological drivers of trust in ITEs, whereas the second set of propos...
Klaus-Peter Wiedmann, Nadine Hennigs, Dieter Varel
Added 29 Jan 2011
Updated 29 Jan 2011
Type Journal
Year 2010
Where JTAER
Authors Klaus-Peter Wiedmann, Nadine Hennigs, Dieter Varelmann, Marc-Oliver Reeh
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