Linking messages and form requests

13 years 5 months ago
Linking messages and form requests
Large organizations with sophisticated infrastructures have large form-based systems that manage the interaction between the user community and the infrastructure. In many cases, when a user needs to complete a form to accomplish a task, the user e-mails a description of the task to the appropriate form expert. In many cases this description is incomplete and the expert engages in a clarification dialog to determine the details of the task. Since many tasks and descriptions are routine, this e-mail dialog can be replaced with an intelligent user interface. The interface proactively reads e-mail (or IM) messages and assists the user in completing the associated task without involving the expert. To ground our vision in a specific application, we have built an agent that functions as a webmaster assistant. For example, a user emails the request: “Change John Doe’s home phone number to 800555-1212” to the agent. The webmaster agent then replies with the biographical data form displ...
Anthony Tomasic, John Zimmerman, Isaac Simmons
Added 14 Jun 2010
Updated 14 Jun 2010
Type Conference
Year 2006
Where IUI
Authors Anthony Tomasic, John Zimmerman, Isaac Simmons
Comments (0)