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HICSS
2007
IEEE

Managing Benefits from IS/IT Investments: An Empirical Investigation into Current Practice

13 years 10 months ago
Managing Benefits from IS/IT Investments: An Empirical Investigation into Current Practice
In 1996 Ward et al reported the results of their UK study into the state of practice in evaluating and realizing benefits from IS/IT investments. This paper presents new empirical evidence from a survey performed in the Benelux and the UK on the state of practice in managing benefits from IS/IT investments. The paper revisits the background and concepts of the benefits management process model introduced by Ward et al, assesses the current state of practice, and compares it to ten years ago. The results show some positive evolutions in the adoption of formal methodologies and certain structured practices. Nevertheless, the results point towards ample room for improvement for most organizations. The findings also support the claims of the benefits management process model that organizations which are more successful at delivering benefits from their IS/IT investment projects are more likely to have a comprehensive approach to managing benefits from them.
John Ward, Steven De Hertogh, Stijn Viaene
Added 02 Jun 2010
Updated 02 Jun 2010
Type Conference
Year 2007
Where HICSS
Authors John Ward, Steven De Hertogh, Stijn Viaene
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