Understanding and supporting personal activity management by IT service workers

Many recent studies provide evidence of the challenges experienced by knowledge workers while multi-tasking among several projects and initiatives. Work is often interrupted, and this results in people leaving activities pending until they have the time, information, resources or energy to reassume them. Among the different types of knowledge workers, those working directly with Information Technology (IT) or offering IT services

• Type: Conference
• Year: 2008
• Where: CHIMIT
• Authors: Víctor M. González, Leonardo Galicia, Jesús Favela
• Keywords: CHIMIT 2008, Human Computer Interaction, It Service, Knowledge Workers, Personal Activity