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HICSS
2002
IEEE

Workflow-Supported Organizational Memory Systems: An Industrial Application

14 years 3 months ago
Workflow-Supported Organizational Memory Systems: An Industrial Application
Workflow management technology has evolved from efficiency-oriented process automation tools to knowledge network building and support systems. This paper presents a workflow management application that collects information-rich business process documents, stores them in an organizational memory system, and informates staff and management in various situations. Combining SAP R/3 as the workflow machine and IXOSARCHIVE as the knowledge repository of the organizational memory system enabled us to explore powerful options in organizational knowledge distribution. We have been able to document and report organizational performance gains in terms of both process efficiency and knowledge effectiveness
Karl Reiner Lang, Marko Schmidt
Added 14 Jul 2010
Updated 14 Jul 2010
Type Conference
Year 2002
Where HICSS
Authors Karl Reiner Lang, Marko Schmidt
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