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ICWS
2007
IEEE
15 years 1 months ago
Privacy-Aware Web Service Protocol Replaceability
Business protocols are becoming a necessary part of Web services description [4]. The work presented in [4] investigates mechanisms for analyzing the compatibility and the substit...
Nawal Guermouche, Salima Benbernou, Emmanuel Coque...
IAAI
2003
15 years 1 months ago
Building Agents for the Customer Service Front
AI has the potential to play an important role in the customer service field. By leveraging the high bandwidth of natural language customers will be able to state their intentions...
Mihai Barbuceanu, Mark S. Fox, Lei Hong, Yannick L...
JECR
2002
215views more  JECR 2002»
14 years 11 months ago
An Integrative Approach to the Assessment of E-Commerce Quality
WebQual is a method for assessing the quality of Web sites. The method has been developed iteratively through application in various domains, including Internet bookstores and Int...
Stuart J. Barnes, Richard T. Vidgen
ICWS
2009
IEEE
15 years 9 months ago
User-Perceived Service Availability: A Metric and an Estimation Approach
Web-service-related techniques have become popular to improve system integration and interaction. In distributed and dynamic environment, web services’ availability has been reg...
Lingshuang Shao, Junfeng Zhao, Tao Xie, Lu Zhang, ...
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WWW
2007
ACM
16 years 13 days ago
Semi-automated adaptation of service interactions
In today's Web, many functionality-wise similar Web services are offered through heterogeneous interfaces (operation definitions) and business protocols (ordering constraints...
Hamid R. Motahari Nezhad, Boualem Benatallah, Axel...