Knowledge engineering relies on a unified effort of two components for success: 1) a strong expert knowledge back-end, and 2) an effective user interface. We address the latter is...
Victor Chou Hung, Avelino J. Gonzalez, Ronald F. D...
We have built a set of integrated AI systems (called conversation machines) to enable transaction processing over the telephone for limited domains like stock trading and banking....
Wlodek Zadrozny, Catherine G. Wolf, Nanda Kambhatl...
In this paper, we describe our experience with the design and implementation of an embodied conversational agent (ECA) that converses with users in order to change their dietary b...
Fiorella de Rosis, Nicole Novielli, Valeria Carofi...
In this paper we propose a computational model for human-agent and agent-agent conversation. This model has two fundamental characteristics: (1) it takes into account the implicit ...
Conversations provide rich opportunities for interactive, continuous learning. When something goes wrong, a system can ask for clarification, rewording, or otherwise redirect the...