383 search results - page 6 / 77 » A Customer Service Management Architecture for the Internet |
IPOM
2005
Springer
15 years 5 months ago
2005
Springer
Abstract. Traditional telecommunications service providers are undergoing a transition to a shared infrastructure in which multiple services will be offered to customers. These se...
114
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IADIS
2004
15 years 1 months ago
2004
The Internet today can be seen as a global market for electronic services. Each provider can offer its services, and customers can choose between several providers offering simila...
HICSS
2000
IEEE
15 years 4 months ago
2000
IEEE
In recent years, business on the Internet has exponentially increased. Consequently, the deployment and management of business applications on the Internet is becoming more and mo...
117
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WISE
2003
Springer
15 years 5 months ago
2003
Springer
Service-Oriented Computing (SOC) is the computing paradigm that utilizes services as fundamental elements for developing applications/solutions. To build the service model, SOC re...
NOMS
2002
IEEE
15 years 4 months ago
2002
IEEE
We propose a new connection management architecture for clustered Internet services called Active Connection Management (ACM) to improve the availability, quality of service, and ...