One of the more important steps in starting a process improvement initiative is to determine the appropriate tasking and the scope of the process improvement program. There is gre...
Interaction techniques that require users to adopt new behaviors mean that designers must take into account social acceptability and user experience otherwise the techniques may b...
With the growth in sociality and interaction around online news media, news sites are increasingly becoming places for communities to discuss and address common issues spurred by ...
People routinely rely on Internet search engines to support their use of interactive systems: they issue queries to learn how to accomplish tasks, troubleshoot problems, and other...
This paper presents findings from two research projects that entail needs assessments, benchmarking, and onsite diagnostics of anchor institutions in support of multi-million doll...
Lauren H. Mandel, Nicole D. Alemanne, Charles R. M...