We analyze collaborative play in an online video game, World of Warcraft, the most popular personal computer game in the United States, with significant markets in Asia and Europe...
Globalization has seen the emergence of virtual teams solving complex organisational problems using computer-mediated technologies. By extending Media Richness Theory, it was the ...
For large global enterprises, providing adequate resources for organizational acculturation, the process in which employees learn about an organization’s culture, remains a chal...
Jennifer Thom-Santelli, David R. Millen, Darren Ge...
To develop a science of small-group interaction in groupware, we need a method for analyzing the structure of computer-mediated discourse. Conversation analysis offers an analysis...
Aspects of speech and non-verbal behavior allow conversational partners to establish and maintain rapport by signaling engagement or endorsement. In the verbal channel, these fact...