In this paper, we consider a way to represent contact center applications as a set of multiple XML documents written in different markups including VoiceXML and CCXML. Application...
Proactive information delivery is critical to achieving effective teamwork. However, existing theories do not adequately address proactive information delivery. This paper present...
Shapiro et al. [2005; 2006], presented a framework for representing goal change in the situation calculus. In that framework, agents adopt a goal when requested to do so (by some ...
Agent-based approaches in application development seem to meet the requirements of adaptability, scalability, decentralization, and flexibility imposed by complex software systems....
Interactive evolutionary computation (IEC) has proven useful in a variety of applications by combining the subjective evaluation of a user with the massive parallel search power o...
Sean R. Szumlanski, Annie S. Wu, Charles E. Hughes