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» A Formal Model of Human Workflow
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KDD
2008
ACM
142views Data Mining» more  KDD 2008»
15 years 10 months ago
Efficient ticket routing by resolution sequence mining
IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
CSCWD
2009
Springer
15 years 4 months ago
Using Petri Nets to specify collaborative three dimensional interaction
This work presents a methodology to formally model and to build collaborative three dimensional interaction tasks in virtual environments using three different tools: Petri Nets, ...
Rafael Rieder, Marcio Sarroglia Pinho, Alberto Bar...
DSVIS
2005
Springer
15 years 3 months ago
A Calculus for the Refinement and Evolution of Multi-user Mobile Applications
The calculus outlined in this paper provides a formal architectural framework for describing and reasoning about the properties of multi-user and mobile distributed interactive sys...
W. Greg Phillips, T. C. Nicholas Graham, Christoph...
IHM
2004
ACM
15 years 3 months ago
Conception participative par "moments"
This paper describes an approach for the participatory design. After describing the trends in the domain, a formalization of the design process is expressed based on « phase »...
Jean Caelen, Francis Jambon
OZCHI
2006
ACM
15 years 3 months ago
Applying reach in direct manipulation user interfaces
The HCI community currently faces the problem of making tangible user interfaces actively responsive to their user’s current physical context. This paper explores the context of...
Aaron Toney, Bruce H. Thomas