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» A Knowledge Management Approach to User Support
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AINA
2005
IEEE
15 years 9 months ago
An Architecture for Automated QoS Resolution in Wireless Systems
: The pervasive nature of mobile and wireless systems has led to increased concerns over Quality of Service (QoS). In the prevailing models for QoS management, QoS resolution is ac...
Behzad Bordbar, Rachid Anane
CCS
2008
ACM
15 years 6 months ago
User-controllable learning of security and privacy policies
Studies have shown that users have great difficulty specifying their security and privacy policies in a variety of application domains. While machine learning techniques have succ...
Patrick Gage Kelley, Paul Hankes Drielsma, Norman ...
CHI
2002
ACM
16 years 4 months ago
NetRaker suite: a demonstration
This demonstration will show the application of a unique approach to collecting and analyzing usability data from the users of Web sites and software applications. The NetRaker Su...
Doug van Duyne, James A. Landay, Matthew Tarpy
EWCBR
2006
Springer
15 years 7 months ago
Case-Base Maintenance for CCBR-Based Process Evolution
The success of a company more and more depends on its ability to flexibly and quickly react to changes. Combining process management techniques and conversational case-based reason...
Barbara Weber, Manfred Reichert, Werner Wild
WWW
2007
ACM
16 years 4 months ago
OntoWiki: A Tool for Social, Semantic Collaboration
Abstract We present OntoWiki, a tool providing support for agile, distributed knowledge engineering scenarios. OntoWiki facilitates the visual presentation of a knowledge base as a...
Jens Lehmann, Sören Auer, Sebastian Dietzold,...