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» A Knowledge Management Approach to User Support
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171
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VIS
2009
IEEE
399views Visualization» more  VIS 2009»
16 years 5 months ago
Visual Human+Machine Learning
In this paper we describe a novel method to integrate interactive visual analysis and machine learning to support the insight generation of the user. The suggested approach combine...
Raphael Fuchs, Jürgen Waser, Meister Eduard GrÃ...
INFOCOM
2011
IEEE
14 years 7 months ago
Making sense of customer tickets in cellular networks
—Effective management of large-scale cellular data networks is critical to meet customer demands and expectations. Customer calls for technical support provide direct indication ...
Yu Jin, Nick G. Duffield, Alexandre Gerber, Patric...
ACSC
2009
IEEE
15 years 10 months ago
Privacy-aware Access Control with Generalization Boundaries
Privacy is today an important concern for both data providers and data users. Data generalization can provide signiï¬cant protection of an individual’s privacy, which means the...
Min Li, Hua Wang, Ashley W. Plank
132
Voted
UIALL
2004
Springer
15 years 9 months ago
A Framework for Context-Sensitive Coordination of Human Interruptions in Human-Computer Interaction
Abstract. Recent trends in software development directed toward intelligence, distribution, and mobility need to be followed by an increased sophistication in user interface design...
Sonja Gievska, John L. Sibert
BPM
2007
Springer
116views Business» more  BPM 2007»
15 years 7 months ago
View-Based Process Visualization
Abstract. In large organizations different users or user roles have distinguished perspectives over business processes and related data. Personalized views of the managed processes...
Ralph Bobrik, Manfred Reichert, Thomas Bauer