1062 search results - page 25 / 213 » A Knowledge Management Approach to User Support |
SIGUCCS
2004
ACM
15 years 5 months ago
2004
ACM
The Princeton University Help Desk KnowledgeBase (KB) is a searchable online information system that publishes Princetonspecific computer solutions to better serve the University ...
114
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WIKIS
2010
ACM
14 years 12 months ago
2010
ACM
We describe ThinkFree, an industrial Visual Wiki application which provides a way for end users to better explore knowledge of IT Enterprise Architecture assets that is held withi...
104
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SOUPS
2009
ACM
15 years 6 months ago
2009
ACM
Social navigation is a promising approach for supporting privacy and security management. By aggregating and presenting the choices made by others, social navigation systems can p...
77
Voted
HICSS
2002
IEEE
15 years 4 months ago
2002
IEEE
Research within knowledge management tends to either overemphasize or underestimate the role of Information and Communication Technology (ICT). Furthermore, much of the ICT suppor...
114
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CIKM
1999
Springer
15 years 4 months ago
1999
Springer
When a query is submitted to a metasearch engine, decisions are made with respect to the underlying search engines to be used, what modifications will be made to the query, and ho...