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» A Knowledge Management Approach to User Support
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AIED
2009
Springer
14 years 9 months ago
Exploiting Partial Problem Spaces Learned from Users' Interactions to Provide Key Tutoring Services in Procedural and Ill-Define
In previous works, we showed how sequential pattern mining can be used to extract a partial problem space from logged user interactions for a procedural and ill-defined domain wher...
Philippe Fournier-Viger, Roger Nkambou, Engelbert ...
COOPIS
2003
IEEE
15 years 5 months ago
OntoManager - A System for the Usage-Based Ontology Management
In this paper, we propose an approach for guiding ontology managers through the modification of an ontology with respect to users' needs. It is based on the analysis of end-u...
Ljiljana Stojanovic, Nenad Stojanovic, Jorge Gonza...
GD
1998
Springer
15 years 4 months ago
Drawing Large Graphs with H3Viewer and Site Manager
We demonstrate the H3Viewer graph drawing library, which can be run from a standalone program or in conjunction with other programs such as SGI's Site Manager application. Our...
Tamara Munzner
SIGUCCS
2000
ACM
15 years 4 months ago
Remedial Help Desk 101 at Florida State University
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
Diana Orrick, Jeff Bauer, Ernest McDuffie
SIGUCCS
2000
ACM
15 years 3 months ago
Approaches to Computer Lab Management: Lockdown vs. Freedom
Basic approaches to computer lab management range along a spectrum from total lockdown of lab computers to total freedom. Total lockdown, which can be implemented with system perm...
Christopher Jones, Yasemin Tunc, Deborah Cherry