Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
Typically, case-based recommender systems recommend single items to the on-line customer. In this paper we introduce the idea of recommending a user-defined collection of items whe...
Conor Hayes, Paolo Avesani, Emiliano Baldo, Padrai...
Cold-start scenarios in recommender systems are situations in which no prior events, like ratings or clicks, are known for certain users or items. To compute predictions in such ca...
Zeno Gantner, Lucas Drumond, Christoph Freudenthal...
The situation in which a choice is made is an important information for recommender systems. Context-aware recommenders take this information into account to make predictions. So ...
Steffen Rendle, Zeno Gantner, Christoph Freudentha...
Abstract. The aim of this paper is to show how the use of social networks may help users to behave as modelers they trust. Users are guided in this respect within the context of an...