What does differentiate service systems from traditional subjects of systems engineering such as manufacturing, and software? We address this issue by defining customer-intensive ...
Aspect-level news browsing provides readers with a classified view of news articles with different viewpoints. It facilitates active interactions with which readers easily discove...
We present a probabilistic model, based on Dynamic Decision Networks, to assess user affect from possible causes of emotional arousal. The model relies on the OCC cognitive theory...
Numerous techniques exist to help users automate repetitive tasks; however, none of these methods fully support enduser creation, use, and modification of the learned tasks. We pr...
Aaron Spaulding, Jim Blythe, Will Haines, Melinda ...
This paper describes an approach to allow end users to define new procedures through tutorial instruction. Our approach allows users to specify procedures in natural language in t...