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CIMCA
2005
IEEE
15 years 3 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
WWW
2003
ACM
16 years 2 months ago
Engineering the Presentation Layer for Semantic Web Information Systems
This paper presents a design methodology that deals with the presentation aspects involved in the development of a Semantic Web Information System. The methodology is driven by tw...
Flavius Frasincar, Geert-Jan Houben, Peter Barna, ...
ASE
2008
120views more  ASE 2008»
15 years 1 months ago
Requirements model generation to support requirements elicitation: the Secure Tropos experience
In the last years several efforts have been devoted by researchers in the Requirements Engineering community to the development of methodologies for supporting designers during req...
Nadzeya Kiyavitskaya, Nicola Zannone
JCP
2007
120views more  JCP 2007»
15 years 1 months ago
Application of Multi-Attribute Decision Making Approach to Learning Management Systems Evaluation
—The article presents an approach to the development of multi-attribute decision making model that is based on DEX, an expert system shell for multi-attribute decision support. W...
Tanja Arh, Borka Jerman-Blazic
SSS
2009
Springer
163views Control Systems» more  SSS 2009»
15 years 8 months ago
Developing Autonomic and Secure Virtual Organisations with Chemical Programming
This paper studies the development of autonomic and secure Virtual Organisations (VOs) when following the chemical-programming paradigm. We have selected the Higher-Order Chemical ...
Alvaro E. Arenas, Jean-Pierre Banâtre, Thier...