This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
This paper presents a design methodology that deals with the presentation aspects involved in the development of a Semantic Web Information System. The methodology is driven by tw...
Flavius Frasincar, Geert-Jan Houben, Peter Barna, ...
In the last years several efforts have been devoted by researchers in the Requirements Engineering community to the development of methodologies for supporting designers during req...
—The article presents an approach to the development of multi-attribute decision making model that is based on DEX, an expert system shell for multi-attribute decision support. W...
This paper studies the development of autonomic and secure Virtual Organisations (VOs) when following the chemical-programming paradigm. We have selected the Higher-Order Chemical ...