Multi-Agent Systems (MAS) architectures are gaining popularity for building open, distributed, and evolving software required by systems such as information integration application...
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
: In this paper we present research works on non-intuitive and low-efficient negotiations between agents in agent based system. We find recommendation techniques as a suitable meth...
In this paper we introduce the concept of service-based modeling and integrate the modeling techniques into existing development processes. We focus on services in the different p...
Supply chain management is a demanding and complicated task due to its broad scope and the strong connectedness of its objects and issues. In order to make theoretical investigati...