In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
The Wine Agent is a demonstration system that uses an underlying domain ontology to provide suitable wines for a given meal. In doing so it serves as a testbed, not only for the l...
Paper forgery is among the leading causes of corruption in many developing regions [2]. In this paper, we introduce PaperSpeckle, a robust system that leverages the natural random...
Programs are fragile for many reasons, including software errors, partial failures, and network problems. One way to make software more robust is to design it from the start as a ...
In this paper, we propose a methodology to predict the popularity of online contents. More precisely, rather than trying to infer the popularity of a content itself, we infer the l...