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WSC
2007
14 years 12 months ago
A model for contact center analysis and simulation
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Juan M. Huerta
DLOG
2003
14 years 11 months ago
Wine Agent: Semantic Web Testbed Application
The Wine Agent is a demonstration system that uses an underlying domain ontology to provide suitable wines for a given meal. In doing so it serves as a testbed, not only for the l...
Eric I. Hsu, Deborah L. McGuinness
CCS
2011
ACM
13 years 9 months ago
PaperSpeckle: microscopic fingerprinting of paper
Paper forgery is among the leading causes of corruption in many developing regions [2]. In this paper, we introduce PaperSpeckle, a robust system that leverages the natural random...
Ashlesh Sharma, Lakshminarayanan Subramanian, Eric...
BCS
2008
14 years 11 months ago
Overcoming Software Fragility with Interacting Feedback Loops and Reversible Phase Transitions
Programs are fragile for many reasons, including software errors, partial failures, and network problems. One way to make software more robust is to design it from the start as a ...
Peter Van Roy
WEBI
2010
Springer
14 years 7 months ago
An Approach to Model and Predict the Popularity of Online Contents with Explanatory Factors
In this paper, we propose a methodology to predict the popularity of online contents. More precisely, rather than trying to infer the popularity of a content itself, we infer the l...
Jong Gun Lee, Sue Moon, Kavé Salamatian